Warranty Policy
At M&t Global, we stand behind the quality of our products. We are pleased to offer a one-year warranty on all items purchased from our store. This warranty policy outlines the terms and conditions of our warranty coverage.
Warranty Coverage
- Duration: Our warranty is valid for one year from the date of purchase.
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What It Covers:
- Defects in materials and workmanship under normal use.
- Malfunctioning products that have not been subjected to misuse, neglect, or accidental damage.
Claims Process
- How to Make a Claim: If you believe your product is defective, please contact our Customer Support at support@mtglobal.shop or call +1(786) 316-8198 within the warranty period.
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- Provide your order number, a description of the issue, and any supporting photographs.
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Evaluation: Our team will review your claim and determine if it qualifies for warranty service.
- If approved, we will provide instructions on how to return the product.
Limitations and Exclusions
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Non-Covered Items: This warranty does not cover:
- Normal wear and tear.
- Damage caused by accidents, misuse, or neglect.
- Products that have been altered or repaired by unauthorized personnel.
- Sole Remedy: The warranty will only cover the repair or replacement of the defective item. We will not be liable for any incidental or consequential damages.
Warranty Transfer
- This warranty is only valid for the original purchaser and is not transferable to subsequent owners.